All products sold by www.tilakelectric.com are from reputed principals. All warranty/guarantee is directly provided by respective principals, whose contacts are supplied with the goods.
Cancellation of Order
Product cancellation at www.tilakelectric.com is allowed within 12 hours of placing the order. To cancel the order, you need to call on 7011920209 or mail at sales.tilakelectric@gmail.com with the order number. Each order cancellation will incur a 5% handling amount or Rs. 300/- whichever is higher. If the product has been disputed to the given address, the total deducted amount will include the shipping charges as well.
Returning an Excess Ordered/ Wrong Ordered Item
To return an item that is not physically damaged/has no parts or accessories missing/not different from the product that was ordered, you have to make a call or mail to us for return approval. When the return is approved, a credit note/reward points for the amount of the returned item will be issued/given respectively that can be used to buy a new product. All shipping charges for returning the product and resending new item in lieu will have to be paid by you in advance.
In case of refund to Bank account, Return handling fees of 10% to 50% of product value will be charged depending upon the product and return case.
Returning Defective Item
In the unlikely event that any ordered product from our site is not in good condition or defective or damaged or the packaging is tampered with or different from what was ordered, the item can be returned, in its original condition with original packaging, bill, price tag intact, warranty cards, user manual and accessories received with the product. All shipping charges will be borne by us. Our executive will provide you a receipt when receiving the product and you are advised to keep it for future use. The exchange of the product will completely depend on stock availability.
All returns have to be informed within 24 hours of receipt of goods; otherwise, we will not be liable for return/exchange.